Hello

I currently reside in Denver Colorado in a historic house with my husband and dog. We spend as much time outside as possible, hiking, gardening or reading on the porch. I enjoy home renovation projects, drawing and painting botanic subjects, documentaries, anything artsy or craftsy, and travel. I have never met a croissant I didn’t like. 

I have designed across many verticals in my career – academia, wearables, iOT, food service, law enforcement, supply chain, healthcare. I enjoy contributing to projects that bring things formerly out of reach to the general population, and help the greater good. I love complex and varied challenges, and working with cross disciplinary teams.

A Quick Overview…

  • Over 20 years’ experience in User-Centered Design and Agile processes
  • Skilled at distilling complex usability issues into intuitive solutions
  • Adept at devising actionable strategies with measurable results
  • Collaborates well with stakeholders, product managers, engineers and designers
  • Excellent written, verbal, organizational and analytical skills
  • Effective and empathetic servant leader, manager and mentor
  • Loud, hearty laugher

Experience

User Experience Consultant
Feb 2023 – Present
Senior Director of Experience Design, Evolve
Jan 2022 – Feb 2023
  • First Design Leader within the company – Built and led a team of 10 Product Designers and UX Researchers
  • Oversaw creation of Evolve’s first Design System
  • My team created regular customer connection cadences with owners and guests to continually be collecting and sharing the voice of the customer
  • Worked with cross-functional business leaders to align on roadmaps and company level OKRs/KPIs
  • Worked with marketing and guest/owner insights team to drive the creation of new relevant segmentation, personas and guest and owner journeys
Experience Director, Southwest Region – Slalom _Build Consulting
June 2020 – December 2021
Solution Principal – Slalom _Build Consulting
April 2018 – June 2020
  • Lead the Denver Experience Design Team
  • Grew Denver Experience team from 1 to 10 people, and our national XD team from 45 to 87
  • Responsible for shaping roadmaps and solutions for enterprise level clients
  • Provided program level leadership in large enterprise level programs with multiple working pods
  • Helped clients grow their internal UX teams
  • Drove SOWS, RFPs and pitches
  • Facilitated staffing within our nationwide Slalom network
  • Responsible for hiring, staffing and scoping Experience Design work in our DEN, SLC and PHX locations
  • Manage leader level team members
Head of Product and User Experience – Health Hero, Inc
2017
  • Responsible for design and evolution of entire product line of mobile, web, slack and Salesforce apps geared towards patient engagement and employee wellness.
  • Hired, managed and mentored junior designers.
  • Planned project timelines for over 20 clients.
  • Managed the sprint planning and developer assignment.
  • Performed user research to define product improvements and prioritize features in future releases.
  • Analyzed user metrics and help desk tickets to inform product improvements.
Senior UX Designer – Intel Corporation New Devices Group (Contract)
2016 – 2017
  • Worked on wearable interfaces and companion apps for fitness based wrist worn technology.
  • Managed a team of UI designers.
  • Collaborated with product owners to evolve their business requirements into products from user-centric design methodologies.
  • Performed user research to define product improvements and prioritize features in future releases.
  • Created artifacts including user stories, flow diagrams, mental models, wireframes, mockups, prototypes, project documentation and style guides as dictated by project needs.
Senior UX Designer – 42 Lines
2010 – 2015
  • Designed features for Academy of Art University’s Learning Management System (LMS), which encompasses everything from the University’s administrative portal to online course content, registration and accreditation management.
  • Was involved from prototyping through implementation, with an emphasis on UX planning for new features, legacy integration, user testing and a seamless responsive experience. Some of the larger initiatives I contributed to were a labs registration portal, interactive schedule planner, and ongoing upgrades to bring the legacy site up to date and mobile friendly.
Senior UX Designer – Type A Machines 3D Printers (Contract)
2013
  • Worked with Type A to create a 3D printing interface capable of being used by wider audiences of varying experience levels. Through user interviews, testing and iterative design, I redesigned the UI and created an interface with simple and advanced options to equally accommodate all ability levels.
Senior UX Designer – eBay Motors (Contract)
2012 – 2013
  • Collaborated with eBay Motors to strategize new UX standards for their sellers’ eBay Stores based on mounting negative feedback from high volume sellers. Our solutions were aimed at simplifying and streamlining the high-volume seller experience.
  • Designed and built new customized listing templates and store designs for selected sellers, which increased their credibility, clarity and professionalism to increase sales and eBay’s residual revenue.
Creative Director – PeakGraphic
2000 – 2012
  • Worked with clients to define their target demographics and identify opportunities and hurdles for their websites and eCommerce stores. Assisted them in creating scalable ecommerce models with metrics for assessing growth in their online presence, and assumed responsibility for the planning, designing, building and maintenance of all client websites, eCommerce shops and their marketing campaigns. For each project, I did all the UX and UI, created and managed timelines, budgets and contractors.

Certifications

AWS Certified Cloud Practitioner
March 2020
Neilsen Norman UX Management Certification
Oct 2018
Conducting Usability Testing – Interaction Design Foundation
March 2018
Mobile UX Design – Interaction Design Foundation
March 2018

Volunteer Work

Denver Local Leader – Interaction Design Foundation
 2018 – 2019
Industry Specialist / Mentor / Career Coach – DesignLab
 2018 – 2019

Skills

UX

Stakeholder interviews and workshops, service design, user and competitive research, personas, journey mapping, user stories, prototyping, user testing, information architecture, usability best practices, wireframes, flow charts

Management

Strategy, workshop facilitation, mentoring, goal setting, budgets, SOWs and RFPs, pursuits, program level leadership, design direction, agile / scrum, release planning

Tools

Figma, Sketch, Zeplin, InVision, Miro, Axure, Invision, WordPress, Adobe Suite, Microsoft Office,

Clients

Absolute Vodka
Academy of Art University
Amerisource Bergen
Atom Power
Basis
Biography.com
Build a Bear
CHG Healthcare
Disney
eBay Motors
Evolve
Franklin Covey

GetGo Gas Station
Haymarket Books
Intel
Kraft
Krispy Kreme Doughnuts
Lackawanna Clean Energy
LKQ
Microsoft
Morsco
New Balance
Pivot Energy
Pfizer

Proctor & Gamble
San Diego County Sheriff Major Crimes Unit
Seattle.gov
Seattle Urban Farm Company
Stanford Immigration Policy Lab (IPL)
The City of Salt Lake
The Nation Institute
T-Mobile
Steel Winds Energy Farm
Vivint Smart Home

Education

The School of the Art Institute of Chicago
BFA 2001: Concentration in Digital Design

Interests

Travel, skiing, hiking, botanic illustration, woodworking, design, photography, architecture, vegetarian food, organization, puppies, reading