USABILITY, DESIGNED

Processes & Products that promote clarity, efficiency & adoption

SAN DIEGO COUNTY SHERIFF MAJOR CRIMES UNIT (MCU)

Virtual Command Post App

In the Major Crimes Unit, time is of the essence. Our team created an app enabling the SDCS team to move from handwritten notes and decentralized spreadsheets to real time updates and lead tracking, promoting better communication and accountability throughout an investigation.  

VIVINT SMART HOME

Service and Install Innovation POC

Vivint struggled with inefficiencies in their installation and service processes, resulting in unhappy customers and costly tech visits. We delivered a 2 year innovation roadmap reinvisioning their end-to-end process and app ecosystem to increase efficiency and customer satisfaction around service visits.